Salina campus shares resident survey results
Salina Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Salina Presbyterian Manor residents and their families gave the community high scores in offering safety and security, demonstrating dignity and respect, professional therapy services and cleanliness.
“I appreciate the different stages of life you can go to and still keep your apartment and stay with your partner,” one respondent said. “I like the exercise program.”
Another respondent said, “I just enjoy meeting new people. It is a nice atmosphere. I’ve already recommended it. I tell them they need to look at their own needs and what they are looking for, but come out and take a look and walk through it.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.