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Salina Receives 2019 Customer Experience Award

Salina Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.

The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Salina Presbyterian Manor received the award for independent living, assisted living and skilled nursing.

Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories.

“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Desi Flerlage, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”

Presbyterian Manor rated in the top 15-percent in safety and security as rated by independent living residents, and in activities, safety and security and meeting transportation needs by assisted living residents. Skilled nursing residents rated the campus in the top 15-percent for cleanliness and their willingness to recommend Presbyterian Manor to others.

Through Pinnacle Quality Insight’s monthly phone surveys, Salina Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 39-year emphasis on ensuring the individual needs of every resident are met.

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