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Salina Presbyterian Manor receives customer experience award

Salina Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award™. Qualifying for the award for independent living, assisted living and health care, Salina Presbyterian Manor displays a continued dedication to providing Best in Class senior healthcare services.

“These awards illustrate our employees’ dedication to our mission to provide quality senior services guided by Christian values,” said Christian Gilbert, executive director. “The awards signify the high regard our residents and their families have for the care they receive at our campus.”

Throughout its 41-year history of serving the community, Salina Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Salina Presbyterian Manor’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Salina Presbyterian Manor in specific categories.

Every month, Salina Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.  

By qualifying for the Pinnacle Customer Experience Award™, Salina Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.

Independent living residents rated the community in the top 15 percent for meeting transportation needs, safety and security, willingness to recommend to others and overall customer experience.

Assisted living residents and their families rated the community highly for food quality, while health care residents and their families gave the campus high marks for cleanliness, activities and safety and security.

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

Salina Presbyterian Manor offers independent living, assisted living, Alzheimer’s and dementia care, long-term health care and short-term rehabilitation. For more information about Salina Presbyterian Manor, contact Cathy Boos, marketing director, at 785-825-1366 or cboos@pmma.org.

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