Salina Presbyterian Manor receives top customer experience award
Salina Presbyterian Manor is proud to announce it has won the 2024 Customer Experience Award from Pinnacle Quality Insight, a customer satisfaction measurement firm. Salina Presbyterian Manor qualified for the award for its health care center and its assisted living. The award means the community has placed in the top 15% of care providers nationwide across a 12-month average.
“These awards are a great honor for our community because they’re earned based on the word of our residents and their families,” said Melissa Brumbaugh, executive director. “They signify the high regard our residents and their families have for the care they receive at our campus.”
Throughout 2023, manor residents and their families participated in monthly telephone interviews, answering open-ended questions and rating Salina Presbyterian Manor in multiple categories. Based on the answers, Pinnacle has determined that the community has qualified for the award in the following service areas:
Assisted Living
- Cleanliness
- Combined average
- Communication
- Dignity and Respect
- Individual Needs
- Move-in Process
- Personal Care
- Recommend to Others
- Safety and Security
Health Care
- Dignity and Respect
- Individual Needs
- Recommend to Others
- Response to Problems
- Safety and Security
Throughout its history of serving the community, Salina Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. This award reinforces that commitment.
“The awards illustrate our employees’ dedication to our mission to provide quality senior services guided by Christian values,” said Brumbaugh.
Pinnacle is a customer satisfaction measurement firm with 26 years of experience in senior care. It conducts over 150,000 phone surveys each year and works with more than 2,500care providers in all 50 US states, Canada and Puerto Rico.
Salina Presbyterian Manor has served Salina County since 1980 and offers independent living, assisted living, memory care, long-term health care and short-term rehabilitation. For more information contact Amanda Randolph, sales and marketing director, at 785-825-1366 or arandolph@pmma.org.
