Salina Presbyterian Manor shares customer service survey responses
Salina Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Salina Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, providing safety and security, and addressing personal needs.
“We have been very happy with the employees,” said one resident. “They’re friendly, happy to assist us.”
“Safety is most important,” said another resident. “This is a safe place to be.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.