Salina PMMA shares August '22 customer service survey responses

Salina Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2021 and June 2022, Salina Presbyterian Manor residents and their families gave the community high scores for providing safety and security, cleanliness, and good communication.

One resident said she would recommend the community to others. “It’s a great place without some of the responsibilities you would have in your own home. The help is friendly and the people are friendly.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.