Salina Presbyterian Manor shares customer service survey responses

Salina Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between August 2021 and September 2022, Salina Presbyterian Manor residents and their families gave the community high scores for providing safety and security, dignity and respect, and good communication.

Some residents told us they would recommend our community to others. “I have already recommended them to people,” said one resident. “I would say it's really friendly and they are good people. The buildings are safe. Overall, the experience is going to be very good.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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