Salina Presbyterian Manor shares customer service survey responses 4
Salina Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between April 2022 and March 2023, Salina Presbyterian Manor residents and their families gave the community high scores for safety and security, professional therapy, and meeting transportation needs. Many also said they would recommend the community to others.
“I would tell them that it is a wonderful, safe, comfortable place to live,” said one resident while a family member of another resident said, “I appreciate the friendliness of the staff. They have all been friendly, caring, and helpful.
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.