Salina Presbyterian Manor shares new customer service survey responses
Salina Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2022 and June 2023, Salina Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, safety and security, and professional therapy. Many would also recommend the community to others.
“I appreciate the care they provide,” said one responded. “I appreciate the activities they provide here. I appreciated our general experience here.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.